Mapped business objectives into measurable KPIs across strategic, operational, and early warning levels. Defined clear ownership and data sources.
Strategic KPIs (profit margins, revenue growth, client retention)
Operational KPIs (service delivery times, completion rates, productivity)
Early warning indicators
KPI ownership and definitions
Refined dashboards after pilot feedback
Collaborative workshops and iterative dashboard tuning
Exceeded expectations with innovative solutions
Cutting-edge technology implementation
Robust and secure infrastructure delivery
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